Project Overview
Our platform offers businesses an AI-powered chatbot that automates up to 90% of common customer inquiries. It is designed to integrate with existing helpdesk systems, allowing for the seamless creation, assignment, and tracking of support tickets.
The chatbot is accessible via multiple communication channels (email, WhatsApp, website chat), reducing resolution times, improving customer satisfaction, and optimising resource allocation.
Key Features
- AI-Powered Chatbot: Handles most customer inquiries autonomously using LLMs trained on the company’s knowledge base.
- HelpDesk Integration: Automatically creates and assigns tickets when needed, allowing seamless collaboration between the chatbot and human agents.
- Real-Time Notifications: Customers can engage with the chatbot across email, WhatsApp, and websites.
- Real-Time Notifications: Keeps customers informed about ticket status and resolution progress.
- Knowledge Base Integration: Administrators can upload relevant documentation to optimize chatbot responses.
Target Market
Our platform is designed for businesses across emerging markets, particularly in Africa, Southeast Asia, and Latin America. These regions face significant challenges in delivering affordable, scalable customer support due to limited resources, language diversity, and high customer demand. The platform is ideal for small to medium-sized enterprises (SMEs) in industries like e-commerce, logistics, education, and hospitality.
Investment & Partnership Opportunities
We are seeking partners and investors who believe in the power of AI to transform customer service in emerging markets. With your support, we aim to scale our platform, accelerate our market penetration, and further develop our product offerings. Join us in revolutionizing customer support for millions of businesses globally.
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Digiplus Consulting, Enable your business.
Our Focus
Safety solutions integration
Enterprise solutions integration
Consulting Services
Education
Our Domains
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This project is outstanding! It’s well-organized, innovative, and addresses the needs perfectly. The attention to detail and clear explanations reflect great technical expertise. Fantastic work by the entire team!
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This project is outstanding! It’s well-organized, innovative, and addresses the needs perfectly. The attention to detail and clear explanations reflect great technical expertise. Fantastic work by the entire team!